Memories made in silver

Delivery and Returns

Postage Costs

All purchases will include FREE UK postage and will be sent via Royal Mail Signed For First Class. You will be notified via email when your order has been sent.

Orders outside of the UK and overseas orders will be subject to additional costs.  If you are wanting to order from outside of the UK please contact us before ordering.

Print Kits

I aim to dispatch a FREE print taking kit within two working days from receipt of payment.  All kits will be sent via First Class Royal Mail.  If you have not received your print kit within 7 working days, please email me at enquiries@ellabellaboo.net .

Time Scales

I aim to complete all hand-made jewellery orders within 28 days.  This is from the date I receive your prints and not from the date you place your order.

Please note, these time-scales vary depending on the time of year and may be longer during peak periods however you will be informed if this is the case.  If you are ordering for a specific occasion and need delivery to be by a certain date then please do email me before making your purchase to check this time scale is achievable.

Please note that if prints are not returned within six months of your purchase then the cost of your keepsake may be subject to change.

Postal Delays and Returns

I do not accept returns unless the product is faulty upon delivery.  I am unable to remake an item free of charge if the product becomes damaged due to eventual wear and tear.  Please see jewellery care instructions in order to prolong the life of your product.  If you receive your order and it is damaged in any way during transit please email me at enquiries@ellabellaboo.net within 7 days of receipt.

Please note, once items have been dispatched, Ella Bella Boo cannot be held responsible for any Royal Mail postal delivery delays.

If you have not received your item within 5 working days from the date you were notified of its completion, please email me at enquiries@ellabellaboo.net.